REPAIRS + EXCHANGES
REPAIRS & EXCHANGES
Morgan Reed Jewelry reserves the right to deny refunds or exchanges for damages we deem are due to faulty care of item(s). All items are thoroughly inspected for integrity before shipment.
Repairs: We want you to love your new piece and will happily repair or replace pieces at no cost when a manufacturing fault is believably our own, if possible, up to 30 days after you receive your item(s). You must email images, description, proof of purchase, and then we will determine if repairs are possible and get back to you ASAP. Items must be sent back to and received by Morgan Reed Jewelry before a replacement is made. Return shipment costs are at the responsibility of the customer. Items must be packaged for protection using padded materials. Replacements may not be possible on sale items, or with pieces that are limited edition.
Refunds: Morgan Reed Jewelry reserves the right to deny all refunds.
Exchanges: If you are unhappy with your item or it doesn’t fit, you may return the item within 5 days of receiving it for store credit or the same item in a different size (in the case of rings). You must email firstname.lastname@example.org within this time frame for your return to be approved and processed. If accepted, you will be provided with return information. Item must be postmarked and sent within 5 days after approval.
Please understand that exchanged item(s) are subject to availability. If your size or item(s) is not in stock, it may take up to 4 weeks to ship your new item(s).
All return shipment costs, customs, duties, etc. are at the responsibility of the customer. You are wholly responsible for the package until it is received by us. Package insurance and tracking information is required.
Items will be inspected to ensure they are in original condition, and, if they meet this standard, a credit or exchange will be issued within 48 hours of arrival. This assessment is at the sole discretion of Morgan Reed Jewelry.
Please find your ring size and review all sizing information before purchasing. If you need assistance or have any questions, please feel free to email. we are happy to help.
Exchanges, returns, and refunds are not accepted on custom orders.